Behind the Scenes

What to Expect Working with SmartTalent: From First Call to First Day

The biggest unknown when you switch staffing vendors isn’t whether they can find candidates. It’s whether you’ll hear from them at all. Here’s exactly what the process looks like, step by step.
See the Full Journey
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  • OLYMPIA
  • LACEY
  • SEATTLE
  • EVERETT
  • MARYSVILLE
  • ARLINGTON

The question every switch really comes down to

“What actually happens after we sign?” is the question hiring managers ask least often. It’s also the one they worry about most.

Most staffing pitches focus on sourcing and stop there. What we hear from clients who’ve switched vendors before is that the real breakdown usually isn’t the candidates. It’s the silence in between. A req goes in and nobody hears anything for days. An associate starts and nobody checks in. Below is the routing sheet our teams actually follow on every account, so there’s no guessing about what happens next.

The client journey, station by station

Client Routing Sheet — Service Standards
4 Stations Rev. Current
01

New Client Onboarding

  • Discovery call and needs assessment
  • Pricing proposal and quote letter
  • General Business Agreement review
  • Billing profile completion
  • Facility tour and safety walkthrough
  • Recruiter onsite visit, scheduled when needed
02

Recruiting & Placement

  • Order acknowledged and confirmed
  • Recruiting effort initiated the same business day
  • Candidate submittals delivered
  • Ongoing communication through recruiting and interviews

Order Ack.
≤ 45 Min

03

Onboarding & Start Support

  • Offer acceptance notification sent to you
  • Onboarding progress updates as paperwork clears
  • Start-date confirmation
  • SmartStart or first-day attendance verification

Submittal Target
≤ 24 Hrs

04

Post-Placement Support

  • Associate follow-up on Day 1, Week 1, and Week 4
  • Client follow-up on Day 1 and Day 30
  • Ongoing feedback collection and service improvement

Client Check-Ins
Day 1 / Day 30

Why we run it this way

Every one of these touchpoints comes from watching what happens when it gets skipped.

An order acknowledged in under 45 minutes means you’re never left wondering if your request landed on the right desk. A same-day start on recruiting means the search isn’t queued behind someone else’s req. And follow-up on Day 1, Week 1, Week 4, and Day 30 exists because most placement problems show themselves early. It’s far easier to fix a mismatch in week one than to restart a search in month two.

“You shouldn’t have to call us to find out where things stand. We build the check-in into the process instead.”
This same routing sheet runs whether the req is for a machinist, a welder, or the accounting and admin roles that keep your operation running behind the scenes. The touchpoints don’t change based on the role, only the recruiter working it.
Next Step

See what the first station looks like for your open seat.

Tell us what you’re hiring for, and we’ll walk you through exactly what Station 01 looks like for your account. No guessing required.

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